We view ourselves as a security partner for our clients. We take our clients' needs and use our experience and expertise to develop an integrated security program that combines people and technology to address those needs effectively. Customer service is our top priority, and we believe it is one of the things that separates us from our competition. We consider the trust our clients have placed in us as sacred and do everything in our power to measure up to that trust.
We Provide the Best Support
This is the guiding principle to our business approach.
At Aegis Protective Services, we have always used a better approach. Every client is assigned an Account Support Team. This team is responsible for ensuring that the delivery of our services exceeds your expectations. If, on the rare occasion it doesn’t, you have access to several team members who will assist you in getting the concern resolved. Provided to each client are the following resources:
We provide the support to your facility, which allows your site leadership and security officers the ability to perform the duties you need them to perform and not having to make calls or work on getting open shifts filled each week. Having a strong leader that understands your needs as well as being a great resource to us provides a successful security partnership.
- Account Manager – they remain with you after
the sale and will be your advocate for anything you need
- Operations Manager –responsible for the overall
delivery of services to your account
- Human Resource Representative – Ensures that we
are providing appropriate and consistent staffing based upon your contract
- Scheduling Manager – Ensures that we maintain
proper coverage at all times
- Command Center Operations – a 24-hour operation
that provides all employees and clients of the company someone to contact for
any issues that may arise.
We also leverage technology to enhance our customer experience. Our integrated guard tour and reporting system gives you real-time access and automatic email reporting for guard tours, incident reports, daily logs, etc.
Ensure Complete Guard Tours
Depending smartphone capabilities, easily guide and monitor
officers with NFC, QR or geolocation tour checkpoints. Get real-time notifications about guard tour progress, including missed
Provide High-Quality Tour Reports
See what your officers have done and more importantly, what they haven’t. You’ll get a comprehensive report, including a tour and checkpoint analysis enhanced with rich media and geolocation data..
Enhanced Tour Reports
Each tour tag has the option to include GPS location, post orders or activity reports. For added clarity, all guard tour reports can be enhanced with photos and videos, and GPS location.
Alert with the Push of a Button
Using lone worker alert on their smartphone, security officers on patrol can trigger an alert if their safety is compromised. If there is an emergency, an alert is immediately triggered including officer location.